This song is built around a sample of Joni Mitchell's "Big Yellow Taxi." While Mitchell's song deals with the desecration of Hawaii, Jackson uses the line "Don't it always seem to go, that you don't know what you've got 'til it's gone" to describe a relationship. It wasn't the first time Jackson took inspiration from the song. She mentioned it in "The Pleasure Principle" from her 1986 album Control: "Hey, take a ride in a big yellow taxi."
A Tribe Called Quest rapper Q-Tip performs on this with Jackson. He mentions Mitchell a few times, saying, "Joni Mitchell never lies."
The promo won the 1997 Grammy award for Best Music Video - Short Form. It was directed by Mark Romanek, who also did the Lenny Kravitz video for "Are You Gonna Go My Way" and the movie One Hour Photo. After hearing the song, Romanek decided to use African photography as a motif, creating what he called a "pre-Apartheid celebration based on that African photography." The photos that inspired Romanek came from a magazine called Drum, which can be seen in the video. The video looks like it was shot in Africa or some other exotic location, but it was done on a sound stage in Los Angeles.
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